Find your Chêne Gear tracking number, follow your shipment, and know what to do if tracking has not updated yet.

<p>Your tracking link is in the shipping confirmation email we send the moment your order leaves our warehouse. Click it any time to follow your gear to your door.</p><h3 id="where-to-find-it">Where to find it</h3><ul><li><strong>Shipping confirmation email:</strong> sent to the address used at checkout. Search your inbox for &quot;Ch&#xEA;ne&quot; if you do not see it.</li><li><strong>Order confirmation email:</strong> the View Your Order button opens your order status page, which shows tracking once the order ships.</li></ul><h3 id="tracking-not-updating">Tracking not updating?</h3><p>Carriers sometimes take 24 to 48 hours to scan a package after the label is created. If your tracking has not moved in a few days, reply to your shipping confirmation email or contact us at info@chenegear.com and we will look into it.</p><p>Have not received a shipping confirmation yet? Orders are typically processed in 1 to 3 business days before they ship. See <em>When will my order ship?</em> for details.</p>

How do I track my order?

Chêne Gear orders process in 1 to 3 business days. See shipping methods, the 1 pm CST cutoff, and how expedited orders work.

<p>Orders are typically processed in 1 to 3 business days, and that includes transit time to the carrier. You will get a shipping confirmation email with tracking as soon as your order is on the way.</p>
<h3 id="cutoff-times">Cutoff times</h3>
<ul>
<li>Orders placed after 1:00 pm CST are typically processed the following business day.</li>
<li>Orders placed after 1:00 pm CST on Friday or over the weekend are processed the following Monday.</li>
</ul>
<h3 id="shipping-methods">Shipping methods</h3>
<ul>
<li><strong>Ground:</strong> UPS Ground or USPS Priority Mail. Free on orders of $150 or more shipped within the continental US.</li>
<li><strong>Expedited:</strong> UPS 2nd Day Air and UPS Next Day Air are offered at checkout where applicable. Note that expedited shipping speeds up transit, not processing. Processing time still applies before your order ships.</li>
</ul>
<p>During peak season and product launches, processing can run toward the longer end of that window. If your order has not shipped after 3 business days, contact us at info@chenegear.com and we will check on it.</p>

When will my order ship? Processing and shipping times

Free ground shipping on Chêne Gear orders $150+ in the continental US. Orders under $150 ship for a flat $10.

<p>Ground shipping is free on orders of $150 or more shipped within the continental US. Orders under $150 ship for a flat $10.</p>
<h3 id="the-details">The details</h3>
<ul>
<li>Free ground shipping applies to continental US addresses only.</li>
<li>Ground orders ship via UPS Ground or USPS Priority Mail.</li>
<li>Expedited options (UPS 2nd Day Air, UPS Next Day Air) are available at checkout where applicable, priced at checkout.</li>
</ul>
<p>Shipping charges are calculated and shown at checkout before you place your order.</p>

How much does shipping cost?

Chêne Gear orders cannot be edited after checkout, but contact us fast and we can cancel an unshipped order so you can reorder.

<p>Orders cannot be edited once they are placed. If you need something different, contact us right away: we can cancel an order that has not shipped, and you can place a new one with the right items or address. Orders process in 1 to 3 business days, so speed matters.</p><h3 id="how-to-reach-us-fast">How to reach us fast</h3><ul><li>Email info@chenegear.com with your order number and what you need.</li><li>Or call (901) 869-1766, Monday to Friday 8 to 5 and Saturday 10 to 4 (Central).</li></ul><h3 id="if-your-order-already-shipped">If your order already shipped</h3><p>Once an order ships we cannot pull it back, but you are still covered. Start a return or exchange through our returns portal when it arrives. See <em>How do I start a return or exchange?</em></p><p><strong>Please note:</strong> custom orders cannot be changed, exchanged, or returned once placed.</p>

Can I change or cancel my order?

Entered the wrong address on a Chêne Gear order? Contact us immediately and we will update it before your order ships.

<p>Contact us immediately at info@chenegear.com with your order number and the correct address. If your order has not shipped yet, we will update it. Orders process in 1 to 3 business days, so the sooner you reach out, the better the odds we catch it.</p><h3 id="if-your-order-already-shipped">If your order already shipped</h3><ul><li>Watch the tracking link from your shipping confirmation. Some carriers allow delivery updates or holds through their own tools (UPS My Choice, USPS Informed Delivery).</li><li>If the package comes back to us as return to sender, we will reship it to the corrected address at no charge. Contact us and we will get it moving.</li></ul>

How do I change my shipping address?

Tracking shows delivered but no package? Steps to locate a missing Chêne Gear delivery and how to get our team involved.

<p>Most packages marked delivered show up within 24 to 48 hours. Carriers sometimes scan a package as delivered before it physically arrives, or leave it somewhere out of sight.</p><h3 id="check-these-first">Check these first</h3><ul><li>Porches, side doors, garages, mailrooms, and anywhere a driver might tuck a box out of the weather.</li><li>With neighbors or household members who may have grabbed it.</li><li>The delivery photo, if your tracking link includes one.</li></ul><h3 id="still-nothing-after-48-hours">Still nothing after 48 hours?</h3><p>Contact us at info@chenegear.com with your order number and we will help track it down or make it right. Please reach out within a few days of the delivery scan so we can act quickly with the carrier.</p>

Tracking says delivered but I do not have my package

Missing, wrong, or damaged item in your Chêne Gear order? Contact us with your order number and photos and we will make it right.

<p>If anything is wrong with your order, contact us and we will make it right. Email info@chenegear.com with:</p><ul><li>Your order number (in your confirmation email and on the packing slip)</li><li>What is missing, wrong, or damaged</li><li>Photos of the item and packaging if there is visible damage or an incorrect product</li></ul><p>Photos help us resolve things on the first reply, and they help us hold our carriers and warehouse accountable.</p><p>Depending on the situation, we will send the correct item, replace the damaged one, or refund you. Shipping damage claims are easiest to resolve when reported within a few days of delivery, so do not sit on it.</p>

My order is missing an item, has the wrong item, or arrived damaged

Chêne Gear ships internationally by phone or email order. Customers cover shipping and customs, and international orders are final sale.

<p>Yes, with a manual process. Our online checkout only accepts US addresses, but we take international orders over the phone or by email and send you an invoice to complete payment.</p><h3 id="how-international-ordering-works">How international ordering works</h3><ol><li>Email info@chenegear.com or call (901) 869-1766 with the items and sizes you want and your shipping address.</li><li>We prepare your order and send an invoice for payment.</li><li>You cover all shipping costs and any customs, duties, or import fees charged by your country.</li></ol><h3 id="before-you-order-know-this">Before you order, know this</h3><ul><li><strong>International orders are final sale.</strong> We cannot offer exchanges or returns on orders shipped outside the US, so size carefully. Our team will help you size over the phone; see the <a href="https://chenegear.com/pages/size-fit-guide">Size &amp; Fit Guide</a>.</li><li>Customs and import fees are set by your country and are your responsibility.</li></ul><h3 id="alaska-and-hawaii">Alaska and Hawaii</h3><p>We ship to all 50 states through regular checkout. Free ground shipping on orders $150+ applies to the continental US only, so shipping charges for Alaska and Hawaii are shown at checkout.</p>

Do you ship internationally?

We respond within 24 business hours.

info@chenegear.com

Mon - Fri, 8:00 AM - 5:00 PM Central Time (CT)
Sat, 10:00 AM - 4:00 PM CT
Sun, Closed

+1 (901) 869-1766

Chêne Gear

Track an order, see how long shipping takes, and fix or change an order before it ships.

Orders & Shipping