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info@chenegear.com

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+1 (901) 869-1766

Chêne Gear

<p>Your tracking link is in the shipping confirmation email we send the moment your order leaves our warehouse. Click it any time to follow your gear to your door.</p><h3 id="where-to-find-it">Where to find it</h3><ul><li><strong>Shipping confirmation email:</strong> sent to the address used at checkout. Search your inbox for &quot;Ch&#xEA;ne&quot; if you do not see it.</li><li><strong>Order confirmation email:</strong> the View Your Order button opens your order status page, which shows tracking once the order ships.</li></ul><h3 id="tracking-not-updating">Tracking not updating?</h3><p>Carriers sometimes take 24 to 48 hours to scan a package after the label is created. If your tracking has not moved in a few days, reply to your shipping confirmation email or contact us at info@chenegear.com and we will look into it.</p><p>Have not received a shipping confirmation yet? Orders are typically processed in 1 to 3 business days before they ship. See <em>When will my order ship?</em> for details.</p>

Find your Chêne Gear tracking number, follow your shipment, and know what to do if tracking has not updated yet.

Track Your Order | Chêne Gear Help Center

Orders & Shipping

How do I track my order?

When will my order ship? Processing and shipping times

How much does shipping cost?

Can I change or cancel my order?

How do I change my shipping address?

Tracking says delivered but I do not have my package

My order is missing an item, has the wrong item, or arrived damaged

Do you ship internationally?

How do I start a return or exchange?

What is your return and exchange policy?

When will I get my refund?

How do I check my exchange status?

Can I return or exchange an item I bought in-store?

Returns & Exchanges

What does the Chêne wader warranty cover?

How do I start a warranty repair?

My waders are leaking. What do I do?

How long do repairs take?

Is my warranty registered? Can it transfer?

Warranty & Repairs

How do Chêne waders fit? Wader sizing guide

How do Chêne boots and footwear fit?

Apparel and outerwear sizing

Youth sizing and the Youth 2S Wader

How do I care for my waders?

How do I care for waxed canvas?

How do I care for my boots?

Sizing, Fit & Product Care

Pro Program: who qualifies and how to apply

Youth Wader Program: how it works

Do you offer wholesale?

Donations, sponsorships, and collaborations

Membership & Partner Programs

Do you offer discounts? Military, first responder, and student

Payment methods and payment issues

Discounts, Payments & Account

Chêne Stuttgart: location, hours, and what's in store

Chêne Memphis: location and hours

How do I contact Chêne Gear?

Stores & Contact

Where to find it

Tracking not updating?

How do I track my order?Updated 4 hours ago

Where to find it

Tracking not updating?