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Chêne Gear

Get help with Chêne Gear orders, shipping, returns, exchanges, sizing, and wader warranty repairs. Find answers fast or start a return online.

Chêne Gear Help Center: Orders, Returns & Warranty

How do I track my order?

When will my order ship? Processing and shipping times

How much does shipping cost?

Can I change or cancel my order?

How do I change my shipping address?

Tracking says delivered but I do not have my package

My order is missing an item, has the wrong item, or arrived damaged

Do you ship internationally?

Orders & Shipping

How do I start a return or exchange?

What is your return and exchange policy?

When will I get my refund?

How do I check my exchange status?

Can I return or exchange an item I bought in-store?

Returns & Exchanges

What does the Chêne wader warranty cover?

How do I start a warranty repair?

My waders are leaking. What do I do?

How long do repairs take?

Is my warranty registered? Can it transfer?

Warranty & Repairs

How do Chêne waders fit? Wader sizing guide

How do Chêne boots and footwear fit?

Apparel and outerwear sizing

Youth sizing and the Youth 2S Wader

How do I care for my waders?

How do I care for waxed canvas?

How do I care for my boots?

Sizing, Fit & Product Care

Pro Program: who qualifies and how to apply

Youth Wader Program: how it works

Do you offer wholesale?

Donations, sponsorships, and collaborations

Membership & Partner Programs

Do you offer discounts? Military, first responder, and student

Payment methods and payment issues

Discounts, Payments & Account

Chêne Stuttgart: location, hours, and what's in store

Chêne Memphis: location and hours

How do I contact Chêne Gear?

Stores & Contact

Track an order, see how long shipping takes, and fix or change an order before it ships.

Start a return or exchange, understand the policy, and check refund or swap status.

Get leaking waders and other gear repaired, and understand what the warranty covers.

Find your size, choose the right fit, and keep your gear performing season after season.

Pro Program, affiliate and collaborations, wholesale, and group or fundraising orders.

Discount and promo questions, including military, first responder, and student requests.

Store locations, hours, and how to reach the right team.

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