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Returns & Exchanges
Start a return or exchange, understand the policy, and check refund or swap status.
How do I start a return or exchange?
Start your Chêne Gear return or exchange in minutes through our self-service returns portal. Here is exactly what you need.
What is your return and exchange policy?
Chêne Gear accepts returns and exchanges within 90 days on new, unworn items with tags. Exchanges and store credit ship free.
When will I get my refund?
When Chêne Gear refunds are issued, what the shipping and handling fee covers, and how long refunds take to reach your account.
How do I check my exchange status?
Track every step of your Chêne Gear exchange, from return label to replacement tracking, and know when to contact us.
Can I return or exchange an item I bought in-store?
Gear bought at Chêne's Memphis or Stuttgart stores can be returned or exchanged in-store or by mail, same 90-day policy as online.