How do I start a return or exchange?Updated 4 hours ago

Start your return or exchange at our returns portal: chenegear.loopreturns.com. The portal walks you through every step and generates your return shipping label.

You will need

• Your order number (in your order confirmation email and on the packing slip)
• The email address used on the order

Good to know

• Items must be new, unwashed, and unworn with original tags still applied, within 90 days of purchase.
• Returning items from multiple orders? Create a separate return for each order number so each gets its own label. Items from multiple orders in one box cannot be processed.
• Custom orders cannot be returned or exchanged.

Questions along the way? Email [email protected] or call (901) 869-1766.