Chêne's wader lifetime warranty covers defects in materials and workmanship. See what is covered, what is not, and how we help either way.

<p>If something goes wrong with your waders because of how they were built, a defect in materials or workmanship, we will make it right: we repair it or replace it. As long as you will stand in them, we will stand behind them.</p><h3 id="what-is-covered">What is covered</h3><ul><li>Defects in materials</li><li>Defects in workmanship (seams, construction, hardware failures from normal use)</li></ul><h3 id="what-is-not-covered">What is not covered</h3><p>Normal wear and tear and damage from misuse or accidents are not covered. That includes punctures, tears, rips, snags, fabric pulls, pilling, stains, burns, and theft or loss.</p><h3 id="not-covered-does-not-mean-not-helped">Not covered does not mean not helped</h3><p>Even when an issue falls outside warranty, we will do everything reasonable to get your gear back in the field. If it can be repaired, our in-house repair team will find a way. If you are unsure whether your issue qualifies, reach out anyway. We will treat you the way we would want to be treated.</p><h3 id="what-about-boots-apparel-and-other-gear">What about boots, apparel, and other gear?</h3><p>The lifetime warranty applies to Ch&#xEA;ne waders. For any other product, if you believe you have a defect in materials or workmanship, contact us at info@chenegear.com with photos and your order number and our team will take a look.</p><p>Ready to start? See <em>How do I start a warranty repair?</em></p>

What does the Chêne wader warranty cover?

Start a Chêne wader warranty repair: what to send us, where to ship, and what happens once your waders reach our Memphis repair team.

<p>Email info@chenegear.com or call (901) 869-1766 to start a warranty claim. Our team will confirm the issue and get you moving fast.</p><h3 id="have-this-ready">Have this ready</h3><ul><li>The size and pattern of your waders</li><li>A description of what is going on</li><li>Photos of the issue, which help us assess it quickly</li><li>Your return shipping address</li></ul><h3 id="shipping-your-waders">Shipping your waders</h3><p>We provide the prepaid shipping label for repairs, including out-of-warranty work. Please use a plain or reused box rather than the original wader box, and include your name, return address, and a note describing the issue inside the box.</p><p>If your repair falls outside warranty coverage, our team will talk through any costs with you; those are handled case by case.</p><p>Our repair department address:</p><p>Warranty Department<br>1835 Nonconnah Blvd., Suite 173<br>Memphis, TN 38132</p><h3 id="what-happens-next">What happens next</h3><p>Once your waders arrive, we evaluate, test, and repair them, and they are typically on their way back to you within 7 to 10 business days. Expect a call from our team letting you know what was done.</p>

How do I start a warranty repair?

Got a leak? Chêne's in-house repair team fixes leaking waders fast. Here is how to start a repair and get back in the field.

<p>Do not retire them, and do not reach for the aquaseal yet. Our in-house repair team fixes leaks every day, and repairs are typically back in your hands within 7 to 10 business days.</p><h3 id="start-your-repair">Start your repair</h3><ol><li>Email info@chenegear.com or call (901) 869-1766.</li><li>Tell us the size and pattern, what is going on, and send photos if you can.</li><li>Ship your waders to our Memphis repair department using the instructions our team provides. For covered warranty issues, we send a prepaid label.</li></ol><h3 id="a-note-on-finding-leaks">A note on finding leaks</h3><p>Leaks are not always where the water shows up. Our team pressure-tests waders on arrival to find the actual failure point, so you do not need to locate or mark the leak yourself. If you know roughly where it is, a note inside the box helps.</p><p>Wondering if your leak is covered? Manufacturing defects are covered for the life of the waders. Punctures and tears from use are not, but we repair those too. See <em>What does the Ch&#xEA;ne wader warranty cover?</em></p>

My waders are leaking. What do I do?

Chêne wader repairs are typically evaluated, pressure tested, fixed, and shipped back within 7 to 10 business days.

<p>Repairs are typically evaluated, tested, fixed, and shipped back within 7 to 10 business days of arriving at our Memphis repair department. You will get a call from our team when the work is done, letting you know exactly what was repaired.</p><h3 id="what-happens-during-those-days">What happens during those days</h3><ol><li>Your waders arrive and are logged with your repair reference number.</li><li>Every pair is pressure tested to find the actual failure point, not just the spot where water showed up.</li><li>Our repair team fixes the issue and retests.</li><li>We call you with the rundown and ship them back.</li></ol><h3 id="checking-on-a-repair">Checking on a repair</h3><p>If you submitted a repair and want a status update, email info@chenegear.com or call (901) 869-1766 with the name on the repair and your reference number from our repair confirmation email.</p><p>During peak season, repair volume climbs. Sending waders in right after the season ends beats discovering a leak on opening morning.</p>

How long do repairs take?

No registration needed: your Chêne order is your warranty record. And yes, the wader warranty transfers once to a new owner.

<p>There is nothing to register. Your order is your warranty record, so keep the email address you ordered with, and hold onto receipts for in-store purchases.</p><h3 id="bought-directly-from-ch&#xEA;ne">Bought directly from Ch&#xEA;ne</h3><p>When you contact us for a warranty claim, we look up your purchase by your order number or email address.</p><h3 id="bought-secondhand-or-received-as-a-gift">Bought secondhand or received as a gift</h3><p>The wader warranty transfers one time to a new owner, and coverage carries over. If you picked up Ch&#xEA;ne waders secondhand, contact us at info@chenegear.com with whatever purchase information you have and we will get the transfer recorded.</p><p>And either way, if you own Ch&#xEA;ne waders that need work, reach out. Even out-of-warranty gear gets repaired by our team whenever repair is possible.</p>

Is my warranty registered? Can it transfer?

We respond within 24 business hours.

info@chenegear.com

Mon - Fri, 8:00 AM - 5:00 PM Central Time (CT)
Sat, 10:00 AM - 4:00 PM CT
Sun, Closed

+1 (901) 869-1766

Chêne Gear

Get leaking waders and other gear repaired, and understand what the warranty covers.

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