We respond within 24 business hours.

info@chenegear.com

Mon - Fri, 8:00 AM - 5:00 PM Central Time (CT)
Sat, 10:00 AM - 4:00 PM CT
Sun, Closed

+1 (901) 869-1766

Chêne Gear

If anything is wrong with your order, contact us and we will make it right. Email info@chenegear.com with:<ul><li>Your order number (in your confirmation email and on the packing slip)</li><li>What is missing, wrong, or damaged</li><li>Photos of the item and packaging if there is visible damage or an incorrect product</li></ul>Photos help us resolve things on the first reply, and they help us hold our carriers and warehouse accountable.Depending on the situation, we will send the correct item, replace the damaged one, or refund you. Shipping damage claims are easiest to resolve when reported within a few days of delivery, so do not sit on it.

Missing, wrong, or damaged item in your Chêne Gear order? Contact us with your order number and photos and we will make it right.

Missing, Wrong, or Damaged Item | Chêne Gear Help Center

Orders & Shipping

How do I track my order?

When will my order ship? Processing and shipping times

How much does shipping cost?

Can I change or cancel my order?

How do I change my shipping address?

Tracking says delivered but I do not have my package

My order is missing an item, has the wrong item, or arrived damaged

Do you ship internationally?

How do I start a return or exchange?

What is your return and exchange policy?

When will I get my refund?

How do I check my exchange status?

Can I return or exchange an item I bought in-store?

Returns & Exchanges

What does the Chêne wader warranty cover?

How do I start a warranty repair?

My waders are leaking. What do I do?

How long do repairs take?

Is my warranty registered? Can it transfer?

Warranty & Repairs

How do Chêne waders fit? Wader sizing guide

How do Chêne boots and footwear fit?

Apparel and outerwear sizing

Youth sizing and the Youth 2S Wader

How do I care for my waders?

How do I care for waxed canvas?

How do I care for my boots?

Sizing, Fit & Product Care

Pro Program: who qualifies and how to apply

Youth Wader Program: how it works

Do you offer wholesale?

Donations, sponsorships, and collaborations

Membership & Partner Programs

Do you offer discounts? Military, first responder, and student

Payment methods and payment issues

Discounts, Payments & Account

Chêne Stuttgart: location, hours, and what's in store

Chêne Memphis: location and hours

How do I contact Chêne Gear?

Stores & Contact

My order is missing an item, has the wrong item, or arrived damagedUpdated 4 hours ago