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info@chenegear.com

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+1 (901) 869-1766

Chêne Gear

<p>Most packages marked delivered show up within 24 to 48 hours. Carriers sometimes scan a package as delivered before it physically arrives, or leave it somewhere out of sight.</p><h3 id="check-these-first">Check these first</h3><ul><li>Porches, side doors, garages, mailrooms, and anywhere a driver might tuck a box out of the weather.</li><li>With neighbors or household members who may have grabbed it.</li><li>The delivery photo, if your tracking link includes one.</li></ul><h3 id="still-nothing-after-48-hours">Still nothing after 48 hours?</h3><p>Contact us at info@chenegear.com with your order number and we will help track it down or make it right. Please reach out within a few days of the delivery scan so we can act quickly with the carrier.</p>

Tracking shows delivered but no package? Steps to locate a missing Chêne Gear delivery and how to get our team involved.

Delivered But Not Received | Chêne Gear Help Center

Orders & Shipping

How do I track my order?

When will my order ship? Processing and shipping times

How much does shipping cost?

Can I change or cancel my order?

How do I change my shipping address?

Tracking says delivered but I do not have my package

My order is missing an item, has the wrong item, or arrived damaged

Do you ship internationally?

How do I start a return or exchange?

What is your return and exchange policy?

When will I get my refund?

How do I check my exchange status?

Can I return or exchange an item I bought in-store?

Returns & Exchanges

What does the Chêne wader warranty cover?

How do I start a warranty repair?

My waders are leaking. What do I do?

How long do repairs take?

Is my warranty registered? Can it transfer?

Warranty & Repairs

How do Chêne waders fit? Wader sizing guide

How do Chêne boots and footwear fit?

Apparel and outerwear sizing

Youth sizing and the Youth 2S Wader

How do I care for my waders?

How do I care for waxed canvas?

How do I care for my boots?

Sizing, Fit & Product Care

Pro Program: who qualifies and how to apply

Youth Wader Program: how it works

Do you offer wholesale?

Donations, sponsorships, and collaborations

Membership & Partner Programs

Do you offer discounts? Military, first responder, and student

Payment methods and payment issues

Discounts, Payments & Account

Chêne Stuttgart: location, hours, and what's in store

Chêne Memphis: location and hours

How do I contact Chêne Gear?

Stores & Contact

Check these first

Still nothing after 48 hours?

Tracking says delivered but I do not have my packageUpdated 4 hours ago

Check these first

Still nothing after 48 hours?