Can I change or cancel my order?Updated 4 hours ago
Orders cannot be edited once they are placed. If you need something different, contact us right away: we can cancel an order that has not shipped, and you can place a new one with the right items or address. Orders process in 1 to 3 business days, so speed matters.
How to reach us fast
- Email [email protected] with your order number and what you need.
- Or call (901) 869-1766, Monday to Friday 8 to 5 and Saturday 10 to 4 (Central).
If your order already shipped
Once an order ships we cannot pull it back, but you are still covered. Start a return or exchange through our returns portal when it arrives. See How do I start a return or exchange?
Please note: custom orders cannot be changed, exchanged, or returned once placed.